Question about Observation Hours

I currently volunteer at a hospital in a dismissals position. Basically, I walk people (or usually push them in a wheel chair) who are being dismissed to checkout and then to their cars. I have read on some threads that it is considered inpatient observation hours because I am coming in direct contact with a patient (i.e. if you can smell the patients then its inpatient observation.) But on other threads I have read that you have to actually be in a physical therapy office for it to even be...

Question about Observation Hours